Great product!
September 26, 2024
Great product!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We use RingEX (RingCentral) for our office's main phone line. This way, more than one of our team members can make and receive calls at the same time. Also, it ensures that we don't miss any client or customer calls, nor leave any text messages unanswered, because there is an opportunity for a number of us to answer.
Pros
- Make outgoing calls
- Queue incoming calls according to user customization
- Customer Service/Support
Cons
- Glitches and other things that happen to hinder the effectiveness of the platform beyond the user's control
- A more user-friendly and customizable interface
- A quicker method for contacting support, like a live chat from the app
- It saves us time
- It improves our customer service because it ensures that all calls/texts are answered by allowing multiple users
- It's convenient and not a hassle, providing us more time
RingEX has helped us essentially create a whole virtual office, as far as telecommunications go. We can answer the office phones for our business right from our cell phones with the mobile app, or with our desktop computers. It's very handy, allows us to have great customer service and saves us time, increasing our productivity.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes

Comments
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