RingEX is a great product
September 08, 2025

RingEX is a great product

Thomas Becker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with RingEX

The RingEX phone system enables all our phone interactions, and the AI components help us take better notes and keep our documentation up to date in ways we could not do before. Being able to receive calls anywhere and switch from a desk phone to a cell phone when on the move, or to work on calls with the desktop soft phone, helps keep everything efficient.

Pros

  • call quality
  • AI components
  • ease of configuration

Cons

  • RingEX could make it easier to hide functionality that is not in use because we are using other options - Teams for messaging, etc.
  • Because I have multiple RingCentral accounts it could be easier to switch between accounts with out logging in every time
  • RingEX gave us cost savings over prev vendor that had lots of cost upgrades while we were with them
  • RingEX helps us achieve greater client satisfactions by having options to expedite calls and handling calls based on customer number
We have only seen 1 outage in the last 3 years of using RC. They could (like most systems) have had better communication during the outage.
We have been able to automate getting callers to the right person which frees up our admins for other projects. We also are able to monitor call volumes for given days and times in order to make sure we are staffed right. Having all voice, SMS and fax services under one bill has brought cost savings both in what is charged and us being more efficient in answering communications to us
Many of the features are the same but I feel that RC makes it more user friendly for configuration and work. We have also not seen the cost increases with RingCentral that we saw with the other providers

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX to be is a great value and does a great job in on boarding and making it easy to configure the system.

RingEX Feature Ratings

9.6
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
8
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Madi Hayford | TrustRadius Reviewer
    Madi Hayford
    (Vendor Representative) commented 2 months ago
    We appreciate you for sharing such a detailed and thoughtful review of your RingEX experience, Thomas. We are thrilled to hear that the AI features call flexibility and automated routing have helped streamline your team's work and free up valuable time. It is also great to know that the ability to manage voice SMS and fax services under one platform has created both cost savings and efficiency for your organization. We appreciate your recognition of the onboarding experience and configuration process as well as your feedback on value and usability compared to other providers. Your insights mean a lot to us and we are proud to support your business with the tools and reliability you need to stay connected and productive. Thank you for being a loyal RingCentral customer!

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