RJ Metrics - Would Recommend BUT Read Review First
Kristen Edgerton | TrustRadius Reviewer
March 28, 2018

RJ Metrics - Would Recommend BUT Read Review First

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RJMetrics

We use RJMetrics as our data warehouse to connect the 6+ important pieces of software that our business uses in the day-to-day. We are able to pull in these data outputs from software used across the company to compile into clean and easy to understand reports. RJ Metrics helps us get a snapshot of the business as a whole, instead of individual department snapshots that each of these pieces of software provides when looked at individually.
  • It is relatively easy to manipulate the time period in which you want to see your report. This is important for our business because we are constantly analyzing sales month over month, quarter over quarter, and year over year. RJ makes it easy to toggle between these time ranges on the same report.
  • The visualizers available for reports are what you would expect out of a product like this. You have the ability to view your results in tables and a multitude of charts.
  • The ability to customize dashboards and rearrange reports quickly is great and intuitive!
  • I don't have any database or SQL training, so it took me a little longer than desired to get started up and comfortable with RJ. I wasn't present when we on-boarded with RJ though, which could have been part of the problem, but you definitely need a very basic level of query language and formula writing knowledge to hit the ground running and use this tool to its full capability.
  • RJ gives you the ability to set email updates on whichever reports you choose. I wish that these reports were a little more customizable to give only the pertinent information from a large report to the parties who need it. IE, customize the view for marketing vs. design but all based on the same report.
  • It would be helpful to get an email from RJ with tips and tricks (short videos or blogs) to be able to continue to learn more about this tool.
There is a definite lag in our connection between Google Analytics and RJ Metrics which can sometimes be 2-3 days. Most of our other connections update once per day. The initial connection was done by a database expert that we had to hire and so everything went fine there, but we did have to contract that out since we didn't have anyone internally with the knowledge. Some sources are harder to connect than others because of the structure of their databases; we have had particularly hard times with our inventory systems (Ship Hero and NetSuite).
It is very easy to set access per report and to share a view or edit access with the necessary parties. Again, I do wish that the email updates of reports were a little more customizable so that you can share relevant information with people who do not need to be involved in the report creating in RJ. In order to do this, you have to just build out each individual report for each party, instead of picking and choosing the information you would like to send from one large report. Not unworkable, just takes more time than ideal.
If you have multiple sources of data that you need to compile into one to cross report, this is a good tool to do that. The connections of those data sources definitely need an expert, so keep that in mind. Also keep in mind, that if you are starting from square 0 on database queries and reporting, there will be a learning curve. I think once you have the base knowledge though, RJ Metrics is relatively intuitive, has a nice UI, and most importantly, allows us to build the reports that we need with confidence that the information included in the reports is up to date and correct.

Magento BI (formerly RJMetrics) Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
10
Report Formatting Templates
10
Drill-down analysis
7
Formatting capabilities
8
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
10
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Single Sign-On (SSO)
Not Rated
Responsive Design for Web Access
Not Rated
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated