Great program, but creating emails is timely
January 09, 2017

Great program, but creating emails is timely

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Robly

Our marketing coordinator is the sole user of Robly. She sends messages out to clients and views reports. The data is analyzed to see who is opening our messages and when. Robly is used in conjunction with other marketing/client management software. For our company, it is our email promotion tool.
  • The templates are attractive and the emails look professional. The Robly team is great about helping your company set up a customized email template with your official logos/colours.
  • Robly AI is an amazing feature! This feature records data on when each person is opening their emails. From that data, it sends an email to them right around the time that they typically open their emails. This way, our email should theoretically appear at the top of their inbox every time.
  • The support staff is very helpful. Each time we have had an issue, Robly is quick to respond to chats and phone calls. It is a very personable company.
  • Robly is fairly easy to use, but sometimes can be a little clunky.
  • It is easy to import contacts from other email communication websites such as Constant Contact. You can also import contacts via Excel and email lists.
  • When editing an email, Robly is clunky. If you want to add a picture to your email you first have to insert a picture module then insert a text module after that to continue typing. Each time a new text module is put in you have to change the font so that it is consistent. When copying and pasting text from Word or anywhere, the formatting gets messed up and you have to highlight all of the text and fix the formatting manually.
  • Creating emails can take a lot of time because of con #1.
  • Prior to using Robly, we had about a 30% open rating. Using Robly AI our open rate has improved a little to about 35%.
Robly is easier to use than Constant Contact. Robly's support staff is incredibly helpful. Robly AI makes it easy to send emails at the best time for the email recipient. Robly was a product that offered more customization and emails that looked more modern and appealing.
Robly AI is an amazing feature. It is overall really easy to use and the support team is very helpful and friendly. I don't know every platform that is out there, but our company has been happy with Robly after trying a few other email/client management programs out. Robly works well for our small start-up company.

Robly Feature Ratings

WYSIWYG email editor
Dynamic content
A/B testing
Not Rated
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Not Rated
Standard reports