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A great tool for my home-based business. Excited about trying more products from ADP!
https://www.trustradius.com/payrollRUN Powered by ADP®Unspecified8205101
Charnice Charles profile photo
April 26, 2019

A great tool for my home-based business. Excited about trying more products from ADP!

Score 10 out of 101
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Overall Satisfaction with RUN Powered by ADP

My company primarily uses ADP to run payroll for my contractors. I produce checks and arrange direct deposits as well as provide documentation and reports to federal, state and local agencies. In addition, I also utilize their pre-formatted reports to track earnings and provide statements to the contractors who aren't adept in obtaining this information for themselves through the employee access portal. About half of my contractors receive compensation through direct deposit and the other half receive physical checks for services rendered.

The biggest problem I had prior to using RUN Powered by ADP was the need to produce checks that do not show my company's account information. ADP has resolved this issue for me by providing "company" checks that show an account number that is not associated with my banking information so I don't have to worry about illegal activity from my contractors as it relates to my company's bank account. ADP has proven that they can handle just about every concern I've had in getting my contractors paid on time and resolving any issues I may have had in a timely and professional manner. The staff at ADP is also very knowledgeable, friendly, and efficient.
  • Fast direct deposits - usually 24 hours notice is all that's required.
  • Friendly, professional and courteous staff.
  • Fast delivery of checks to my place of business - usually by 10:00 am the next business day following payroll processing.
  • Timely and efficient investigation and resolution to issues.
  • Pricing - the cost associated with running payroll is as much as $10 per check when my payroll is small (1-5) by comparison to the "big payroll" (25+).
  • Better communication regarding when payroll processing may be affected by holidays. Must log in to be advised of potential delays. I would prefer an email.
  • Calls and emails from staff promoting services my company does not use due to the type of employees (contractors) in my organization. They should review the account before soliciting services. Although, it is acceptable that they would check in in the event my business model changes to include direct employees.
  • Positive: My business is home based so having professional checks and payroll processing services gives the impression that my company is more professional and traditional.
  • Positive: The return on my investment with this service is a good measurable in that it's worth the overall cost for my small home-based business. All the expenses (printer ink, check forms and envelopes) associated with producing payroll, are in one place and the pre-formatted reports have saved me the time and trouble of creating these myself. In addition, it's easier to comply with state and local agencies because I receive notices and information in a timely fashion and I don't have to search for this information myself...saving me both time and money.
  • Deputy
Please note that I am not currently using this product but I've recently spoken to a representative about addressing the issue of some of my contractors' requirement to call in and out for their assignments.

Presently, the contractor calls the office phone from the client's phone to report in and out. My current practice is not efficient in that I don't have a tangible way to track this activity other than saving screen shots and audio files of the calls as they are received. I expressed to one of ADP's staff (during a call regarding an inquiry concerning my satisfaction and awareness of any other products that could help my business) that I needed a more efficient way to track check-in and check-out times and Deputy was offered as a possible solution. It sounds like it's going to do exactly what I need it to do and I will implement it officially at the beginning of next month (May 2019).

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Direct deposit files
10