ADP-Easy to use, Great Customer Service and great integration.
June 30, 2022

ADP-Easy to use, Great Customer Service and great integration.

Kristy Dugan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

We haven't utilized anything except for Payroll and Time Management. At this time, we don't have the finances to add more products to our package. I had questions that tied into HR, however, because I didn't have that in our package, ADP wasn't able to answer my questions in relation to HR.
We use RUN for our Payroll and Time and Attendance. I am the office manager and I approve time cards and PTO requests through ADP. We also utilize paying our employees through this program. I did not come from a payroll background so your product makes my job more simple. You also have great customer service.
  • Easy navigation through screens
  • Excellent customer support
  • Great Reports
  • It would be nice to enter time off in blocks of time instead of each day.
  • More clarity on how to set up new systems for new companies.
  • It would be nice to not have to pay extra for the HR service or if ADP could answer questions that may have to do with HR.
  • I have peace of mind once payroll has been completed.
  • It is a check and balance to what I am doing.
  • All mistakes are fixable.
They like the ability to put in their time off. We have all salaried employees except for two staff members. It is a great resource for them to be able to pull up their pay stubs and receive their W-2 information instead of waiting for them to come in the mail. It is a one-stop-shop for their benefits.
N/A. I have not had time to evaluate any other products within ADP. Right now we only utilize the payroll, time and attendance, and employee access features. We have not considered other outside products to help in these areas. ADP was recommended to us and we just went with it.

Do you think RUN Powered by ADP® delivers good value for the price?


Are you happy with RUN Powered by ADP®'s feature set?


Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

I wasn't involved with the implementation phase

Would you buy RUN Powered by ADP® again?


I have always had excellent customer service, the staff are patient and explain well if you are a new user of ADP. I like the ease of the website and doing what I need to do as far as payroll and time off. The website is very easy to navigate. It would be helpful to have an area where you can see how something is done if you don't have time to call customer service.

RUN Powered by ADP® Feature Ratings

Pay calculation
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
Salary revision and increment management