Customer service is the best!
December 06, 2022

Customer service is the best!

Janet Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

We use RUN to run payroll, various reports and review any quarterly/annual tax filings.
  • Run payroll
  • Timely filing of returns
  • Excellent customer service
  • Same day payroll.
  • Better communication on cut-offs for different time zones.
  • I'm better able to manage my time.
  • Revenue share is better.
None yet. We would like to have the ability to request time off for employees that are not signed up with timekeeping.
Customer service is superior by far! I get very quick assistance and explanations from the RUN Powered by ADP® team each and every time I interact with them.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Any client with over 15 employees is best suited to RUN Powered by ADP®. I've used other payroll processors but none really match the quality and care that RUN Powered by ADP® has.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Support for external payroll vendors
7
Off-cycle/On-Demand payment
7
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9