Saba: Your one-stop-shop!
April 12, 2018
Saba: Your one-stop-shop!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Learning
- Performance
- Succession
- Planning
Overall Satisfaction with Saba
At Covenant Health, we primarily use Saba as our sole learning management system serving our more than 11,000 employees. The learning module was the first we rolled out and through online learning, social learning, instructor led registration, and blended learning, we satisfy the learning needs of clinical and non-clinical employees alike. More recently, we have been utilizing performance, succession, and talent management modules to incorporate employee's learning, reviews, and general development into the overall succession and talent management of the organization.
Pros
- Saba allows for highly customized reporting that allows us to monitor the progress of everything from the individual to organizational level. These reports are specific to our needs and can be pushed or pulled to specific individuals, groups, or the overall organization.
- Saba is user-focused and intuitively designed. Since I first began working with Saba there have been a number of developments and improvements that have improved the user experience. This seems to stem from a genuine desire to hear and respond to user feedback in an effort to ensure the interface is intuitive.
- The social aspect of Saba is integrated and encourages a community of learners. Often with social learning, there is a section or area of the site that you go to socialize. Saba has integrated the social aspects of learning into almost every facet of the learning module, ensuring that users can collaborate, discuss, and learn from each other while they benefit from the materials being made available to them by the administrator.
- Saba's customer support is excellent. The ticketing system is intuitive and I always receive a prompt response. Our representative is helpful and has provided guidance and support that has made any challenges we have faced easy to overcome.
Cons
- There are areas of the back-end that seem to be hold-overs from much earlier iterations. Included would be the configuration of notifications. Once created they work relatively seamlessly but configuring them correctly, testing them, and making changes can be a challenge.
- The positive impact Saba has had on our overall business objectives are nearly beyond measure. This was our first learning management system and it has improved the efficiency of delivery, made tracking possible, and helped to unify and standardize organizational learning. Time spent in development has decreased on collaboration across sites is markedly increased.
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