User-friendly, robust knowledge and support center
November 15, 2019

User-friendly, robust knowledge and support center

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Currently the full functionality of Sage Intacct is being used by the entire Finance and Accounting Team. Our Project Management Org (PMO) also uses the project module. The entire company (all departments) utilize the timesheet and expense module.

Pros

  • Reporting - easy to use and schedule to be sent out automatically
  • Robust knowledge center and active community
  • Responsive support team
  • Easy to set up recurring transactions

Cons

  • Merging fields that make sense (ex. Sales orders to invoices- all fields should carry over.
  • Allow edit of objects to make them required without a smart rule
  • Provide detailed case examples of smart rules and events that are accountant-friendly.
  • Phone App for timesheets!
  • As we get more familiar with the system it is becoming more insightful and allows the company to make data-driven decisions
Focusing on the core subscription - it's very limited and it leaves something to be desired in terms of automation. There are other modules that are expensive but are said to improve automation and efficiency. The only piece of core subscription that allows automation really is the reporting module and recurring journal entries.
They seem to have similar capabilities.
Overall it is very user-friendly and robust support is offered. No system is going to be 100% but Intacct could improve in moving to the 21st century by offering phone applications for timesheet submission and approvals.

Sage Intacct Feature Ratings

Accounts payable
8
Accounts receivable
8
Cash management
8
Bank reconciliation
6
Expense management
6
Time tracking
7
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
6
Enterprise Accounting
Not Rated
Configurable Accounting
8
Centralized Rules Framework
6
Standardized Processes
7
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
2
Credit card processing
Not Rated
Dashboards
8
Standard reports
9
Custom reports
10
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
6
Single sign-on capability
8

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