Complex and bloated - power depends on configuration

Sage Intacct is used as our primary accounting software. We do all of our financial reporting and P&L management within the system. It is our Accounting team's primary tool for day to day work. Our Project Managers also leverage it for Purchase Orders and approvals.

The processes work appropriately but we were advised to set up in a way that overcomplicates the process. We now have additional steps from our last software to handle payables that cause a greater burden rather than simplifying the accounting. I believe the software is capable but it's very dependent upon configuration and best practices.

Configuration was a lengthy process. We leveraged a third party to handle ours which was helpful but once we were in the software, we needed additional support and have found that to be lacking. There are many areas that could be simplified with better consultation and advising. I'd encourage anyone to do a basic config then involve a 3rd party (not Intacct directly) to help you optimize and finish out the configuration after you have used the software for a month or two.