Overall Satisfaction
- Great tool for lead funnel management.
- SageCRM is easy to customize if you have the right development partner.
- Easy to add user modifications and new data fields.
- SageCRM needs to integrate better to Social Media tools.
- SageCRM needs an app store and more out of the box modules.
- It would be nice if it was easier to navigate the data, sometimes you have to make unnecessary clicks to find information.
- Increased conversions because of the improved lead funnel management. It was very easy to manage leads through the process and easy to customize the steps in the funnel.
- Increased employee productivity because of the call lists that were pulled out of SageCRM. Sales reps were able to make more calls then before.
- Better customer service because of the ability to leave detailed notes about each prospect.