Pain to learn at first, but gets easier and more helpful as it's used more

It's being used to manage software and access requests for users across the organization. Especially database accesses. Users can go in to request access to a tableau data source for example, and the approval process would kick in. The user's request would be submitted for the manager to approve, then once the manager approves, the app owner can provide access or it can be set up to automatic.

We also use it to allow access to applications. Once a user requests access to an app like lucid.app, the admins can go in to submit an access request. There are ways to limit who can submit specific access requests.