Salesforce CMS for Collaboration
March 04, 2025

Salesforce CMS for Collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

My organization uses Salesforce CMS to share ideas and content with one another. This is especially helpful because our team has a global footprint so whenever we need to access content made by somebody in a different location, we can access it in the system. The business problem that this product addresses is giving my team and company one centralized location to share content with one another .

Pros

  • Content sharing
  • Collaboration

Cons

  • Update speed
  • Organization
  • Time savings from being able to quickly access information (2-4 hours a week on avg)
I am very familiar with using this platform. However, for a new user, it might require some more training and explanation on how to use it. Ultimately, though once you do figure out how to use it it’s very easy to navigate and share content as well as keep organized.
I used to use WebWave at my previous firm and felt like it was more for website creation rather than content sharing internally. I was also in a different role so I meant my needs at my last firm. My focus has changed and now Salesforce CMS is the best product for my team to collaborate and share content.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

Yes

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

One scenario in particular which comes to mind is that we have a global team which works to support some of our tier one accounts and whenever we receive communication from them, we need one place to access it without having to dig through emails or Excel files. We use Salesforce CMS to have one place to access all of this information including contract information.

Salesforce CMS Feature Ratings

7.0
WYSIWYG editor
9
Code quality / cleanliness
9
Admin section
Not Rated
Page templates
7
Library of website themes
6
Mobile optimization / responsive design
4
Publishing workflow
7
Form generator
7
7.7
Content taxonomy
8
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
8
Community / comment management
7
9.5
API
10
Internationalization / multi-language
9
10.0
Role-based user permissions
10
CMS programming language or framework ()
Not Rated

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