Salesforce CMS use
March 05, 2025

Salesforce CMS use

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We use Salesforce CMS to centralize content management across multiple digital channels, ensuring that sales, marketing, and service teams have access to consistent, up-to-date content. Aids all of our teams, including marketing, product, and customer support, to collaborate.

Pros

  • Allows teams to collaborate and share updates
  • Content Fragmentation- having the main space
  • leverage Salesforce CMS to publish content across various touchpoints without duplicating efforts

Cons

  • Steep Learning Curve, we need a consultant
  • Limited Customization in Content Components
  • Hard to integrate with out other tools
  • Increased Sales Conversion
  • Reduction in Customer Support Costs
  • Higher Development Costs for Customization
It's hard to learn! It's a stubborn product that's great if you're well trained, otherwise I think it's incredibly tedious
Pulls data from Sales Cloud, Service Cloud, and Marketing Cloud to dynamically update content, we didn't want to use too many 3rd party tools that would expose our busines to threats

Do you think Salesforce CMS delivers good value for the price?

Not sure

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

For ticketing based projects it's been fantastic to work with. For instances where we're keeping data in Salesforce CMS and others in the org don't, it's hard to get on the same page

Salesforce CMS Feature Ratings

6.1
WYSIWYG editor
3
Code quality / cleanliness
9
Admin section
6
Page templates
7
Mobile optimization / responsive design
6
Publishing workflow
6
Form generator
6
4.2
Content taxonomy
4
SEO support
6
Bulk management
4
Availability / breadth of extensions
5
Community / comment management
2
2.5
API
2
Internationalization / multi-language
3
8.0
Role-based user permissions
8
CMS programming language or framework ()
Not Rated

Comments

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