Item: Salesforce Sales Cloud
Rating: 9
Author: Iryna Orliuk

Use Cases and Deployment Scope

Our organization works with Salesforce as the main product. We customize it for our customers and support them afterwords. I use Salesforce as administrator setting up to prepare demos of our mobile product that synchronizes with Salesforce. Mostly we use Salesforce to customize organization for usage of sales representatives and their managers.

Pros and Cons

Large possibilities for customization
Lightning Experience is very user-friendly and pleasant to use
Great functionality spectrum
Integration with third-party products
Great variety of additional applications
Available for mobile for basic usage

If there is a lot of data in your organization, it may take a bit to load the page
Sometimes navigation can be confusing
Some features are available only on Lighting or Classic Experience

Return on Investment

Increase in sales
New possibilities
Management improvement

Alternatives Considered

Bitrix24 and Oracle Sales Cloud

Salesforce is more user-friendly and has more features to customize

Other Software Used

Skype, TeamViewer, Microsoft Office 365

Likelihood to Recommend

It is best suited for large organizations to set some automative steps - workflow rules, auto-response, validation rules, and others. Salesforce is mostly used to manage sales processes, leads, and opportunities.

Most User-Friendly CRM to Use

Software Version

Modules Used

Overall Satisfaction with Salesforce.com