Salesforce.com Review
April 28, 2021

Salesforce.com Review

Kennedy Lunga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter
  • Work.com
  • Partner Portal
  • Knowledge

Overall Satisfaction with Salesforce.com

Salesforce is being used in Organisation through Members joining TrealHead and competing against each other to learn how to work with each other to reach targets and sales profit as it helps each individual to know what they good at and what they find interesting and skills used to be the best at their work.
  • Lot of Modules to learn
  • User friendly
  • Easy to use
  • Help button when doing task in assignments
  • Made sales rise in the corona period as clients moved to digital innovations

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It is the future leading Platforms in Businesses as it is user friendly as direct and also helps users learn more skills and team building for organizations, this platform has so many capabilities that the youth and Gen Z will be using it more with Freelancing to learn and work in private organisations with Corona in our daily lives
It is well as they are there for your daily queries and help as each member who is a user is entitled to get service and help whenever you don't understand or when there's an error that persists. the turnaround time is fascinating and really on time when the query is processed.
Let's say you have a sales team and you want your consultants to reach daily targets, with Salesforce they will be assigned with Task that will monitor every step of progress each consultant is doing on the salesforce platforms. , it helps with Team Building and makes Organisations maximize their profit as Salesforce makes it efficient and time-saving when integrating data from customer data to a system for sales leads to potential long-lasting clients.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
Not Rated
Lead management
10
Email marketing
9
Task management
9
Reporting
8
Forecasting
9
Pipeline visualization
8
Customizable reports
8
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
7
Role-based user permissions
9
Single sign-on capability
9
Social data
8
Social engagement
8
Marketing automation
7
Compensation management
8
Mobile access
7