Salesforce remains the FORCE to be reckoned with
August 09, 2021

Salesforce remains the FORCE to be reckoned with

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Modules Used

  • Force.com

Overall Satisfaction with Salesforce.com

Salesforce is being used by the organization’s sales and business development and account management teams to capture opportunities from pre-sales to service delivery to track client opportunities and account growth. It is also used to measure the performance of our business development teams and ROI of marketing expenditures and targeted spend to closed business.
  • Track pre-sales opportunities
  • Measure performance of sales team
  • Target marketing management
  • Ability to manage privacy of individual contacts
  • Ability to export contacts for reporting could be improved
  • Better Training should be offered to understand full functionality
  • Ability to monitor performance across the team (I.e. promote top performers and eliminate underperformers)
  • Ability to better target underserved geographies
  • Ability to manage leads and prospective customer contact details and create a marketing database.
There is no comparison.
SF continues to be the gold standard and all competitor products try to copy, but the execution is best and had always been best at SF due to the ease of use, functionality, and ability to integrate with other CRM tools.

Do you think Salesforce.com delivers good value for the price?

Yes

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

Yes

Did implementation of Salesforce.com go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce.com again?

Yes

I have been using for a long time and I always find the new releases to be designed with the user in mind.
I haven’t had to use the support but I know they have many support options available.
For managing individual sales, the profitability of accounts, comparison of ROI for targeted marketing, and promotions or bonus opportunity based on performance, this tool does it all and does it well.
Salesforce is still the number one force in the market for companies of all sizes and industries who are marketing services and tracking the growth of accounts and lead base.

Salesforce Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
7
Single sign-on capability
7
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Compensation management
10
Mobile access
8