1. Home
  2. Digital Experience Platforms (DXP)
  3. Salesforce Experience Cloud Reviews
  4. User Review of Salesforce Experience Cloud
Unmissable in a mid- to large company
March 21, 2018

Unmissable in a mid- to large company

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Salesforce Community cloud is being used by the entire organisation in order to keep everything up-to-date. We make sure everyone is able to have insight in the data that gets passed on between the marketing department and the sales department. This tackles the problem of miscommunication and lack of information in meetings.
  • Allows feedback and records of competitive information
  • Keeps our employees current in industry trends
  • Quite the learning curve. We had to provide employees with courses to make sure they understood what we were trying to do and the importance of the project.
  • We haven't measured the ROI but the overall communication has definitely improved.
  • The seamless integration with other applications had a positive impact on the general opinion within the company.
We were using Salesforce, so this was a natural choice.
Salesforce Community cloud is well suited for mid to large companies that tend to lack the thrust to move forward due to the lack of communication. It can be a really helpful tool for these companies in order to provide data and information about industry trends to all departments and expertises.