Ideal for document hosting online
April 12, 2018

Ideal for document hosting online

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salesforce Community Cloud

Salesforce Community Cloud is used by our company as our central knowledge repository. It is used by the marketing and sales department to host best practices knowledge articles. The implementation and customer support departments utilize it to post and track issue resolution articles. Other departments within the organization also use Salesforce Community Cloud as a wiki site for different projects.
  • Fosters communication within the different departments in the company.
  • With the ability to comment on knowledge articles we can elicit instant feedback.
  • The templates available have issues importing formatted documents from Microsoft Word.
  • We are mainly a Salesforce partnered company and develop our products atop the Force platform. For us to migrate to Salesforce Community Cloud was an easy decision. There is no easy way to track the Return on Investment since adopting the Community Cloud.
Salesforce Community Cloud is an extremely user-friendly application and offers great features. It is ideal for the business requirement we needed to fulfill.