Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)
It's used to integrate email contacts of both prospects and clients alike. It is used to track emails that are sent out to be able to also track activity for each account that we have inputted into Salesforce. It's primarily used by both my team, client services, as well as our sales teams to track their outreach.
- It's a useful tool since we already use Salesforce for our regular client data so it just makes sense that it would integrate with our email.
- It doesn't always sync/work that well. When I try to input a new contact, it sometimes doesn't work.
- I never actually know if I'm logged in/out, there's no way of knowing if your data is actually being saved.
- Outreach and HubSpot
I think that the Lightning platform is not as clean and doesn't integrate that well. Whenever I was logged out, it was such a treck to have to log back in and I never actually knew if my activity was being saved or actually being tracked. Personally, Lightning is not my favorite tool that I've used.
Never really used the support so maybe this is more on me. There weren't ever any technical issues that required support. I was just looking for something simple and easy and it just didn't really do that for me.
Do you think Salesforce Lightning Platform delivers good value for the price?
Are you happy with Salesforce Lightning Platform's feature set?
Did Salesforce Lightning Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Lightning Platform go as expected?
Would you buy Salesforce Lightning Platform again?
It's good for companies that use Salesforce as their main platform for keeping track of their customers. It is a great two in one so if a company doesn't want to pay for multiple vendors, it might be easiest to just integrate lightning. It is also a lot easier than having to use the Salesforce BCC link in every email.