Salesforce Lightning Platform (formerly Salesforce App Cloud) Reviews

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Reviews (1-24 of 24)

Shanna Baty | TrustRadius Reviewer
March 02, 2020

Salesforce Lightning Platform (Formerly Salesforce App Cloud) is Modern Case Management Software for Your Law Firm

Score 9 out of 10
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Likelihood to Recommend

Salesforce Lightning Platform (formerly Salesforce App Cloud) has been fantastic when it comes to organizing and managing files and notes/documents. Its status bar in records gives you a visual idea of where your cases are and what steps need to be taken to move them along. The dashboard and reporting make it easy to know our case count, how many cases we accept/reject for any given time period if we have referred cases out AND who we have referred them out. It also makes keeping track of case cost very easy to manage.
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Jonathan Justin Lewis | TrustRadius Reviewer
February 27, 2020

Welcome to Salesforce

Score 9 out of 10
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Likelihood to Recommend

For all large sales-based companies it is "the" platform. The cost and expertise needed to run and maintain the system goes up as you scale but you need at least a dedicated admin/developer just to run it. Once you start with customisations then you already need a team, or really expensive-to-use outside consultants. In a small 70-person company we probably spent one million dollars over 5 years on implementation and licensing. Once you get bigger the complexity goes up.

I would not suggest it for nonprofits and early stage companies, but once you start to systemise your sales process and need to track leads-to ops and sales and renewals, get off of spreadsheets and get a real system.
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Sarah Meerschaert | TrustRadius Reviewer
December 09, 2019

Salesforce - It's what Everyone Uses

Score 7 out of 10
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Likelihood to Recommend

Salesforce is a great tool for companies looking to collect data about their relationships with customers. It also scales well as your company grows. But it's not always easy to set up or use. You're going to need to keep your asks simple and you may want to consult with an expert to ensure you're setting up your custom instance in a way that you can modify over time.
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Alexa Terry | TrustRadius Reviewer
December 05, 2019

Best CRM for your buck

Score 8 out of 10
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Likelihood to Recommend

It's great for keeping track of leads your pursuing, accounts you own and want to go after, and opportunities in the pipeline to close. It lets you track how much they'll pay, upload contracts for the entire organization to see, suspected close date as well as where they are in the pipeline (these stages can be set by your organization for whatever makes sense, and how many steps to close you'll need). That's on the sales side. The marketing team uses it for data collection and what type of clients we're working with, why people have churned or closed lost (never won opportunities) as well as the Client success team for similar reasons (churn).
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Matthew Bernstein | TrustRadius Reviewer
December 04, 2019

We Love Salesforce Lightning Platform

Score 9 out of 10
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Likelihood to Recommend

Salesforce Lightning Platform is best suited for an organization in which the sales cycle is extended over a lengthy period of time. This is due to the fact that oftentimes, a potential deal can get lost throughout the sales cycle, in which case managing an accurate pipeline becomes difficult. Being able to follow the progress of a deal is vital information for forecasting revenue.
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Anonymous | TrustRadius Reviewer
December 04, 2019

Lightning Fast With Thunderous Analytics!

Score 9 out of 10
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Likelihood to Recommend

It is well suited for larger companies. My company has over 10,000 business clients and tenfold of that, minimum, in the pipeline for outreach. If your business is just starting out then Salesforce Lightning may not be the right fit for you, as there will be a lot of information that may not be worth the cost of the platform. There needs to be someone dedicated to customizing the platform for your needs, which may be an unwise use of funds for the smaller startups.
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Anonymous | TrustRadius Reviewer
January 15, 2020

My Salesforce Lightning Platform - All In One CRM and MORE!

Score 9 out of 10
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Likelihood to Recommend

If you're an agency and need an all in one CRM that will track all sales, contacts and the results of those this is a great choice. Not only can it do all that and more, it can help support those wins after the sale on a day to day basis.
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Rhiannon Thompson | TrustRadius Reviewer
October 12, 2019

Challenging implementation. Glitchy software.

Score 3 out of 10
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Likelihood to Recommend

I can very easily see Salesforce being a valuable tool for more complex and longer sales cycles. If you're interacting with multiple contacts, departments, and tiers within a company this will give you the organization and powerful analytics you need. If you are working with the same contacts and accounts for long periods of time (sales cycles of several months or more) it might also be a good fit. Be ready to invest heavily is implementation and training from the very beginning. It is a complex tool that requires A LOT of thoughtful, careful, and thorough planning to be implemented successfully.

It is not well suited to industries that change rapidly, where your contacts might be completely different today than they were last week or the business you were working with has closed. It does not make sense for a company who's sales goals rely very much on the volume of contract value. You will simply spend too much time on data entry that will, in the end, be unreliable.



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Kristin Sours | TrustRadius Reviewer
November 26, 2019

Salesforce has everything we need to manage our clients

Score 8 out of 10
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Likelihood to Recommend

I think any large organization that has a sales and/or client support department would be well suited for using Salesforce. In terms of CRMs, it's user-friendly, customizable and ready to use "out of the box." I would recommend anyone using Salesforce for the first time to do plenty of training and/or do trail heads (SF's online training) because there are a lot of features that you might not use but it will make your life easier. Plus, it's better to use it right the first time, as opposed to having to clean up stuff down the road. I've found that non-profits aren't as well suited with SF but this isn't from personal experience.
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Fraser Murphy | TrustRadius Reviewer
November 16, 2019

Salesforce Lightning - A shockingly good CRM

Score 9 out of 10
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Likelihood to Recommend

Excels at tracking and managing customer and prospect information. From the Sales Development Reps (SDRs) side of things, they can easily manage a large volume of accounts with tasks and views in order to manage their outreach.
As all the call and email activities are tracked it is very easy to see what is going on with a customer or prospect and understand what stage of the sales cycle they are in, or what we need to do in terms of the next steps.
SDRs can also use integrations to personalize their outreach, making them more efficient.
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Jordan Chen | TrustRadius Reviewer
October 17, 2019

Good platform, but it isn't for me

Score 6 out of 10
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Likelihood to Recommend

It's good for companies that use Salesforce as their main platform for keeping track of their customers. It is a great two in one so if a company doesn't want to pay for multiple vendors, it might be easiest to just integrate lightning. It is also a lot easier than having to use the Salesforce BCC link in every email.
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Hayden Anderson | TrustRadius Reviewer
July 05, 2019

SFAC is Wonderful

Score 8 out of 10
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Likelihood to Recommend

It helps bring mobile, social, and other cloud platforms together into one place. This enhances the CRM experience enormously. It is especially helpful for developers and product owners working with SFDC and Salesforce Lightning/Heroku.
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Anonymous | TrustRadius Reviewer
November 18, 2019

Salesforce Lightning & Sales Console Review

Score 9 out of 10
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Likelihood to Recommend

I enjoy being able to customize the view type in Salesforce Lightning. I use the 'Sales Console' view which allows me to have multiple tables open at once when working with many different accounts in a day. This also allows me to see all of the important data at a quick glance as opposed to having to scroll through pages of data.
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Anonymous | TrustRadius Reviewer
August 19, 2019

Salesforce App Cloud as seen from Sales

Score 7 out of 10
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Likelihood to Recommend

Salesforce App Cloud is well suited to larger companies with a solid development team. If you are a smaller company with less skilled developers the learning curve or potential that can be realized from using this product may be wasted. Innovation. If this word describes your business and the above points are not an issue this is for you.
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Anonymous | TrustRadius Reviewer
August 17, 2019

SalesForce as a PaaS

Score 8 out of 10
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Likelihood to Recommend

Salesforce is a great PaaS for start-ups or smaller firms as it's easy to stand-up and has multiple basic applications needed for every business.
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Anonymous | TrustRadius Reviewer
August 20, 2019

A great app solution for Salesforce

Score 6 out of 10
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Likelihood to Recommend

If you are familiar with Salesforce then App Cloud is a great solution for you to install solutions that fit your needs or to build a custom solution. Salesforce App Cloud excels in the variety and the ease of installation of the apps that it has available to the majority of users.
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Pradeep Bele | TrustRadius Reviewer
December 12, 2018

Salesforce Lightning a top CRM product

Score 10 out of 10
Vetted Review
Reseller
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Likelihood to Recommend

Salesforce Lightning has light weight applications so the performance is very high, also the customer interaction is on a more timely basis, so it is very well suited for business usages.

I guess when the organisation is financially strong they should go for Salesforce Lightning as the licensing cost is much higher compared to the other CRM applications.
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Anonymous | TrustRadius Reviewer
February 08, 2019

Don't Take a Nap on This App

Score 8 out of 10
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Likelihood to Recommend

The Salesforce App Cloud was well suited when it came to installing new packages (apps) to help our environment accomplish things that traditional Salesforce Sales and Service Cloud couldn't accomplish. There are so many apps though, it's less appropriate to install everything a user sees. It's important to vet what modules from the App Cloud you can use.
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Treacy Seeley | TrustRadius Reviewer
August 27, 2018

Your own personal developer team to help you do your job!

Score 9 out of 10
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Likelihood to Recommend

Salesforce App Cloud is well suited for an Admin or Principal users who need more functionality in their Salesforce set-up, but don't want to spend a lot of money. It also has good tool just to review or assess the effectiveness of your Salesforce set up.

It is less appropriate if you have a large business issue that probably would require a custom solution.
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Laveena Bachani | TrustRadius Reviewer
December 27, 2017

Best of both worlds-Salesforce1 and Mobile SDK!!!

Score 7 out of 10
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Likelihood to Recommend

First time offered, Salesforce SDK with Salesforce1 provides best of both worlds, Easy to build the application. One of the most important flexibility it provides is to choose between Salesforce1 and Salesforce SDK. If you want to build mobile applications, Everything that has been provided with Salesforce App cloud already existed. But with Salesforce App cloud everything is provided under one umbrella.
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Anonymous | TrustRadius Reviewer
April 30, 2018

Powerful enterprise solution - Not for everyone

Score 5 out of 10
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Likelihood to Recommend

For enterprise customers already using Salesforce, App Cloud is a viable solution to develop and deploy for both mobile and desktop. For non-enterprise customers with limited need for integrating multiple Salesforce solutions, App Cloud might be a bit too much. Ultimately, you can chat with a Salesforce expert to discuss your needs and you can probably evaluate App Cloud for free.
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Anonymous | TrustRadius Reviewer
April 02, 2018

App Cloud Pros and Cons

Score 10 out of 10
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Likelihood to Recommend

It is highly appropriate to address business processes that are not being handled in an automatized way. Once the process and the necessary fields are mapped, it is very easy to build and deploy the application.

It is not appropriate for very sophisticated business needs that need a tailor made solutions. Also, keep in mind that in order to use the app, you will need to acquire a Salesforce license for each user.
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Anonymous | TrustRadius Reviewer
October 06, 2015

Salesforce1 PaaS dominates the market

Score 10 out of 10
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Reseller
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Likelihood to Recommend

Salesforce has done a great job of providing a suite of app clouds to get the job done with the right tool. Understanding where/how to use Visualforce/Apex, Heroku, Wave, etc for the right project is important as you kick off your project.
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Salesforce Lightning Platform (formerly Salesforce App Cloud) Scorecard Summary

Feature Scorecard Summary

Ease of building user interfaces (23)
7.2
Scalability (21)
8.7
Platform management overhead (20)
7.3
Workflow engine capability (21)
8.2
Platform access control (22)
7.7
Services-enabled integration (23)
8.0
Development environment creation (20)
8.1
Development environment replication (19)
8.2
Issue monitoring and notification (21)
7.9
Issue recovery (21)
7.3
Upgrades and platform fixes (23)
8.0

About Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform (formerly Salesforce App Cloud) Integrations

Salesforce Lightning Platform (formerly Salesforce App Cloud) Competitors

Salesforce Lightning Platform (formerly Salesforce App Cloud) Technical Details

Operating Systems: Unspecified
Mobile Application:No