Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

About TrustRadius Scoring
Score 8.1 out of 100
Salesforce Lightning Platform

Overview

Recent Reviews

Life changing!

10 out of 10
May 14, 2022
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life …
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Money Back Guaranteed!

10 out of 10
May 10, 2022
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients …
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Salesforce Lightning Review!

9 out of 10
June 15, 2021
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it …
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Lightning in a bottle!

10 out of 10
May 02, 2021
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Platform access control (34)
    8.9
    89%
  • Scalability (35)
    8.4
    84%
  • Ease of building user interfaces (37)
    7.9
    79%
  • Services-enabled integration (34)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Platform-as-a-Service

8.1
81%

Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Platform access control highest, with a score of 8.9.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews and Ratings

 (565)

Ratings

Reviews

(1-25 of 37)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
When viewing multiple contacts and accounts at the same time, Lightning provides a more easily interpretable interface. When trying to generate a report, or find older reports and for merging duplicates, the system in Classic was easier to navigate.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Integrating multiple Salesforces into one is challenging. We have fields that were historically used with a budget fx rate and if we change them it would affect past data. There should be a way to 'freeze' the data in place. Easy to make new fields, great at integrating with other software such as NetSuite and ICMs.
May 14, 2022

Life changing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Salesforce is best use for businesses. I like the most with Salesforce is where you can customize some settings to make your job easier and faster. You can also check the status of your tasks, emails you sent if it has been read and received. And check your productivity everyday.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning is definitely well suited when it comes to regular day-to-day tasks such as ticketing and sales workflows. It was a bit of a tough transition as the 'cleaner' interface can make it harder to find options/dropdowns that were more front and center in the App Cloud version.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is excellent for companies that need a CRM that is customizable, and efficient. It can serve for a small business, SMB, and for a large multi-million dollar corporation. It is, however, quite tiered, and might not be the most suitable option based on it's cost, especially for smaller companies.
Michael French | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
If you have a process that is done manually using multiple systems SF is able to easily put the process on one platform. It also allows for rules to be set up that create approval flows for given process and rules that will automatically approve if certain thresholds are met in the process. The reporting is ok but I think that that is more about the quality of data that we have input into the system.
Simon Vargas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
To be quite honest, if we did not have Salesforce Lightning as our platform to store all of our data we would be in some serious trouble. It is well suited for storing competitor data and notes from the sales rep. I've used this now for over 4+ years. Most of the sales are staying organized. This platform allows you to do so. The more time you put into building our your pages in your territory of your customers, the more prepared you will be for your next call or in person meeting.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightening Platform helps keep all communication for RFPS from pre to post sale all in one place, allowing for easy tracking across all departments. It's very good for large businesses that have very high volume and easily allow you to assign tasks and milestones to various departments at different stages of the campaign.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I can only recommend the sales side as we do not currently utilize the service side, although I can tell you I have pushed for the service side to be utilized. I would like to see everything except perhaps our financials run through Salesforce, even ERP so we can add CPQ functionality to our quotes.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Well Suited
Customer Success roles for tracking customer health, customer usage, contracts, internal account management (child and parent orgs)
Customer Success roles for tracking MBOs

Less Suited
It's slow, takes forever to load, literally forever its atrocious
If you're used to the older UI you don't always know where to go for certain things

Score 2 out of 10
Vetted Review
Verified User
Review Source
I would recommend Salesforce Classic or Salesforce Service Cloud, but I do not like Lightning at all. I understand what the aim is, but for our team it just fell flat. It is extremely slow and cumbersome, lacks the robust customization that we previously had in Salesforce, and it doesn't look good either.
Joseph Lemos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Well suited / Poorly suited - really two sides of the same coin
  1. Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
  2. In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
  3. Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
Shanna Baty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform (formerly Salesforce App Cloud) has been fantastic when it comes to organizing and managing files and notes/documents. Its status bar in records gives you a visual idea of where your cases are and what steps need to be taken to move them along. The dashboard and reporting make it easy to know our case count, how many cases we accept/reject for any given time period if we have referred cases out AND who we have referred them out. It also makes keeping track of case cost very easy to manage.
February 27, 2020

Welcome to Salesforce

Jonathan Justin Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
For all large sales-based companies it is "the" platform. The cost and expertise needed to run and maintain the system goes up as you scale but you need at least a dedicated admin/developer just to run it. Once you start with customisations then you already need a team, or really expensive-to-use outside consultants. In a small 70-person company we probably spent one million dollars over 5 years on implementation and licensing. Once you get bigger the complexity goes up.

I would not suggest it for nonprofits and early stage companies, but once you start to systemise your sales process and need to track leads-to ops and sales and renewals, get off of spreadsheets and get a real system.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you're an agency and need an all in one CRM that will track all sales, contacts and the results of those this is a great choice. Not only can it do all that and more, it can help support those wins after the sale on a day to day basis.
Sarah Meerschaert | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Salesforce is a great tool for companies looking to collect data about their relationships with customers. It also scales well as your company grows. But it's not always easy to set up or use. You're going to need to keep your asks simple and you may want to consult with an expert to ensure you're setting up your custom instance in a way that you can modify over time.
December 05, 2019

Best CRM for your buck

Alexa Terry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's great for keeping track of leads your pursuing, accounts you own and want to go after, and opportunities in the pipeline to close. It lets you track how much they'll pay, upload contracts for the entire organization to see, suspected close date as well as where they are in the pipeline (these stages can be set by your organization for whatever makes sense, and how many steps to close you'll need). That's on the sales side. The marketing team uses it for data collection and what type of clients we're working with, why people have churned or closed lost (never won opportunities) as well as the Client success team for similar reasons (churn).
Matthew Bernstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Salesforce Lightning Platform is best suited for an organization in which the sales cycle is extended over a lengthy period of time. This is due to the fact that oftentimes, a potential deal can get lost throughout the sales cycle, in which case managing an accurate pipeline becomes difficult. Being able to follow the progress of a deal is vital information for forecasting revenue.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is well suited for larger companies. My company has over 10,000 business clients and tenfold of that, minimum, in the pipeline for outreach. If your business is just starting out then Salesforce Lightning may not be the right fit for you, as there will be a lot of information that may not be worth the cost of the platform. There needs to be someone dedicated to customizing the platform for your needs, which may be an unwise use of funds for the smaller startups.
Kristin Sours | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think any large organization that has a sales and/or client support department would be well suited for using Salesforce. In terms of CRMs, it's user-friendly, customizable and ready to use "out of the box." I would recommend anyone using Salesforce for the first time to do plenty of training and/or do trail heads (SF's online training) because there are a lot of features that you might not use but it will make your life easier. Plus, it's better to use it right the first time, as opposed to having to clean up stuff down the road. I've found that non-profits aren't as well suited with SF but this isn't from personal experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I enjoy being able to customize the view type in Salesforce Lightning. I use the 'Sales Console' view which allows me to have multiple tables open at once when working with many different accounts in a day. This also allows me to see all of the important data at a quick glance as opposed to having to scroll through pages of data.