Slow, Cumbersome, and Lacks Intuitive Customization
Updated April 27, 2021

Slow, Cumbersome, and Lacks Intuitive Customization

Jacob LaBruzzo | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

Our team based account management utilized Salesforce Lightning to manage cases and display different windows of information at once. It is used by our team as well as our support team. It is the base of all of our work as we work almost exclusively out of cases.
  • Effective case management.
  • N/A - Lightning is worse than our previous solution, Service Cloud.
  • Very slow and clunky.
  • Lack of customization.
  • Not visually appealing.
  • This has been a huge time waster for our team.
  • Load times are at least 3 times as long as they used to be.
  • Our workflows can not be as efficient as they used to be so we spend more time doing manual tasks.
  • More things have to be pushed through our ops team instead of being able to do them ourselves, which creates significant roadblocks.
I would love to switch back to Service Cloud as it was much, much more intuitive and fast. I would even take Salesforce Classic over Lightning. It at least wasn't this slow.

Do you think Salesforce Lightning Platform delivers good value for the price?


Are you happy with Salesforce Lightning Platform's feature set?


Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Lightning Platform again?


I would recommend Salesforce Classic or Salesforce Service Cloud, but I do not like Lightning at all. I understand what the aim is, but for our team it just fell flat. It is extremely slow and cumbersome, lacks the robust customization that we previously had in Salesforce, and it doesn't look good either.

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
Platform management overhead
Not Rated
Workflow engine capability
Platform access control
Not Rated
Services-enabled integration
Development environment creation
Not Rated
Development environment replication
Not Rated
Issue monitoring and notification
Issue recovery
Not Rated
Upgrades and platform fixes
Not Rated