Effective integration tool for an improved & balanced goal
March 17, 2024

Effective integration tool for an improved & balanced goal

Soumya Subhadarshi Behera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter
  • Work.com
  • Content
  • Force.com

Overall Satisfaction with Salesforce Sales Cloud

What I like best about salescloud are the possibility offered at personalization and flexibility level, the very high number of apps offered in the appexchange to supercharge your platform and the high security level now offered by the platform and transparency.Also the fact that it could be administered either by non-developer admin or expert dev for more customized features and integrations.

Pros

  • Buyer Engagement
  • Enablement & Sales Programs
  • Sales Engagement

Cons

  • Sales Analytics
  • Data Cloud
  • Lead Generation
  • the Task object's limitation on rich text fields
  • some of the out of the box features cannot be updated using configuration.
It is completly configurable with powerful declarative and programmatic capabilities.Appexchange offers several useful apps and the integration process is seamless.Easy reporting and advanced analytics features provide deep insights into sales and marketing metrics.The use of AI with Einstein Analytics offers predictive analysis and intelligent recommendations.One of the best aspects of Sales Cloud is its customization and flexibility.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

I have found that Salesforce can be customized to do ANYTHING I need from it. Initially, the out-of-the-box experience was not ideal for the unique sales model and workflow that governs our business. It took some time, but after learning the deep capabilities of the platform, I have been amazed at what I can do with it. It has evolved into a tight fitting glove that fits every contour of our business.I'm a huge fan. This is a powerful platform. Do not under estimate Salesforce.

Salesforce Sales Cloud Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
8
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
7
Quote & order management
9
Interaction tracking
7
Channel / partner relationship management
9
8.3
Case management
8
Call center management
8
Help desk management
9
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
7
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.5
Custom fields
9
Custom objects
8
Scripting environment
9
API for custom integration
8
9.0
Role-based user permissions
8
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
5.0
Mobile access
5

Comments

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