Item: Salesforce Sales Cloud
Rating: 10
Author: Neha Pant

Use Cases and Deployment Scope

I have been using Salesforce for almost seven years with many organizations I've worked with. I have always worked in Sales, and this is one of the best CRM tools for the sales team. From prospecting an opportunity to quality or nurturing the leads and closing them, the reporting dashboard also helps a lot with forecasting purposes.

Pros and Cons

Forecasting Sales.
Pipeline Management.
Reporting Dashboards.
Nurturing Leads.

At times, it can be challenging for a newbie to find what does what, but with user training, everything can be resolved. I find Salesforce perfect, so I have no comments on missing functionality.

Return on Investment

Helped with end to end pipeline management.
Made the revenue forecasting process easier.
Helped in data analysis through reporting/dashboards.
Made it easier to connect with email clients or an VOIP service.
Marketing automation.

Scalability

It has helped us reach out to customers in a timely manner and thus build good relationships. We can easily set up marketing emails for existing clients or prospects and reach a larger customer base per our requirements. There is no error in contract generation or the customer life cycle process as everything is automated and can be integrated easily with other third-party applications.

Customer Data Management

I work with an existing client base, and usually, our SDRs assign us leads. All these leads have some prerequisite information about the clients, which makes it easier to build a business case around or go on a call prepared later. Converting that lead into a full-fledged opportunity is also very easy. So, this way, you can easily track or see how a lead passes through different stages before it is finally closed.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Likelihood to Recommend

Where do I even start? It's a holy grail for sales folks like myself. It makes our lives easier to manage leads, nurture them, help with contracting, and keep track of all the stages and customer data. It can easily be integrated with any voice software or email app to keep a record of your conversation with the prospect/customer.

Best Sales Cloud tool ever.

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud