TAC engineer long time salesforce user
February 28, 2019
TAC engineer long time salesforce user
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce for RMAs, and TAC cases and escalation to R&D for most products. Some products are escalated via email but they are generally low volume older products.
- It's is highly available down time maybe 3 min every 3 months or so.
- Ease of use interface doesn't change much stable of the last 4 years.
- Search and account inventory are very accurate and useful.
- Advance filtering keyword searching with condition can usually be done but only by power users - make advanced search easier.
- Attachments size restrictions - could be our implementation not sure if its a product issue.
- No mandatory mandatory fields. Again this may be implementation dependent
- I don't see the numbers so have no idea.
- I hear it iS expensive through the grape vine.
- Once they have so much of you data it's hard to look elsewhere.
Jira was internally deployed and not SAS / cloud based so availability is #1 issue