TAC engineer long time salesforce user
February 28, 2019
TAC engineer long time salesforce user
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce for RMAs, and TAC cases and escalation to R&D for most products. Some products are escalated via email but they are generally low volume older products.
- It's is highly available down time maybe 3 min every 3 months or so.
- Ease of use interface doesn't change much stable of the last 4 years.
- Search and account inventory are very accurate and useful.
- Advance filtering keyword searching with condition can usually be done but only by power users - make advanced search easier.
- Attachments size restrictions - could be our implementation not sure if its a product issue.
- No mandatory mandatory fields. Again this may be implementation dependent
- I don't see the numbers so have no idea.
- I hear it iS expensive through the grape vine.
- Once they have so much of you data it's hard to look elsewhere.
Jira was internally deployed and not SAS / cloud based so availability is #1 issue