Leader in Service Cloud Platforms
February 26, 2019
Leader in Service Cloud Platforms
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
Salesforce Service Cloud is used in HR for Case Management for all the employees across the organization. It provides a unified platform for HR related queries from employees and manages follow-ups and communication in a seamless manner. The cloud is also linked to the call center and live chat agents for an omnichannel experience for the customers.
- Easy configuration and maintenance.
- Fast deployments and easy integration with the Dev Ops tool.
- Excellent out of the box features like Shield encryption.
- Slow support from the Salesforce support team.
- Intermittent performance issues mostly after new Salesforce releases.
- It has increased customer satisfaction which was the key goal behind implementing this solution in our organization.