Stop wasting time and get Samanage
Renee Watts | TrustRadius Reviewer
November 03, 2017

Stop wasting time and get Samanage

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Samanage

Samanage is currently being used as our asset management platform and as our help desk. We have a very small amount of techs and a medium size company with over 1000 employees, 250 windows machines, 30 stereo systems, and a large number of peripherals. Samanage allow us to know what items are in need of repair or upgrade and allow the employees to know the status of their request.
  • Asset Management. It is hard to find a help desk ticket system with a asset management as strong as samanage's
  • Customization
  • Single Sign-On
  • The incident request system should remove the details section. It doesn't make sense to have it if you have customized forms for the user inputs.
  • Emails from the system can be confusing if there more than one comment on the incident
  • The asset management keeps track of our PC warranties via Lenovo automatically and has paid for itself after being able to look up the warranty information and having the pc serviced.
No asset management available for the other products at the time, which is why we went with Samanage.
If your company needs an asset management system with a help desk ticketing system at a great price go with Samanage. They are always updating their product and if you have any issues they are quickly available to resolve them.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
10