Stop wasting time and get Samanage
November 03, 2017
Stop wasting time and get Samanage
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Samanage
Samanage is currently being used as our asset management platform and as our help desk. We have a very small amount of techs and a medium size company with over 1000 employees, 250 windows machines, 30 stereo systems, and a large number of peripherals. Samanage allow us to know what items are in need of repair or upgrade and allow the employees to know the status of their request.
- Asset Management. It is hard to find a help desk ticket system with a asset management as strong as samanage's
- Customization
- Single Sign-On
- The incident request system should remove the details section. It doesn't make sense to have it if you have customized forms for the user inputs.
- Emails from the system can be confusing if there more than one comment on the incident
- The asset management keeps track of our PC warranties via Lenovo automatically and has paid for itself after being able to look up the warranty information and having the pc serviced.