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  4. User Review of SolarWinds Service Desk
Love it!
November 03, 2017

Love it!

Justin Wall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Samanage

We use Samanage at Mountain Communication Systems to manage a multitude of clients to stay organized in our ticket system.
  • Managing client tickets
  • Let us know how we are performing under the dashboard
  • Quick response between us and our clients
  • Sometimes the incidents take some time to load, but this is infrequent.
  • It would be nice if there was some sort of sound cue that could be configured with the program to allow audio alert.
  • Quick response time to clients
  • Organization that makes it easy to manage my tickets
  • none
Ticketing across multiple clients is where this software seems to really shine. I also really enjoy the feedback feature on the Dashboard that allows our clients to rate their experience with us.

SolarWinds Service Desk Feature Ratings

Incident and problem management
9.6
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
8
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated