Item: SAP Commerce Cloud
Rating: 7
Author: Verified User

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

Helps us to improve the user experience of our customers, related to the manual ordering process such as a lack of information and transparency.

Pros and Cons

Pros

Syncing with the ERP
Stock availability
Clear product catalog

Cons

Customizing the ordering journey for different customer types
Performance of complex pricing conditions

Return on Investment

Reduction of manual effort for our customers
Reduction of errors in orders

For some custom scenarios, it can get complicated to integrate, and requires regression testing with each upgrade. I have not seen a case yet where we posted a feature in the suggestion portal that was accepted, as there are just so many different types of businesses that use the product that might not have the same needs as us.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Commerce Cloud again?

Yes

Likelihood to Recommend

A complex environment with a lot of different customers and across markets is well suited for SAP Commerce Cloud. Smaller organizations might not need the complexity.

SAP Commerce Cloud Feature Ratings

Comments

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Well rounded ecommerce solution for complex businesses