SAP Commerce - A front end with no limits
July 01, 2025

SAP Commerce - A front end with no limits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

We use SAP Commerce as our main B2B and B2C digital commerce initiative. It's scalable with omnichannel and helps our target users display products with ease, across different geographies and business units. The business problem that Commerce cloud helps to eradicate was on a single source of truth for managing product information catalog, SAP PCM (product content management) helped to improve and centralize one source of truth with regard to different products, and hence increasing search, etc in accuracy. Slow time to go to market - This issue was mainly during the launch of a new set of products and services, with the rollout of promotional localized storefronts, which helped to shorten the cycle, making storefronts faster, quicker, and seamless with headless architecture. Disconnected experiences- It was difficult to provide a unified expertise with different channels (web, mobile portals). SAP Commerce Cloud helped to unify the channel management with consistent data, pricing, and product catalog management. Integration with SAP S/4 HANA with having the same source of truth helping it to idealize the flow of data and help on end to end order to cash flow with order fulfillment and billing and invoice generation integration and feeding back the information of the fulfilment back to commerce cloud with accurate status on order and helped commerce user track their end to end B2B & B2C deliveries.

Pros

  • Catalog and pricing management
  • Single source of data
  • Approval and workflows
  • product & catalog managment
  • omni channel experience

Cons

  • easing the customization process
  • slowness in back office operations
  • LImited reporting
  • less down the complexity
  • High cost of ownership
  • missing AI/ML features on Out of the box functionality
  • positive impact- revenue grow through different channels
  • positive impact- faster time to market
  • postive impact- operational quickness & cost saving
  • negative impact- less AI/ML capable on Out of the box
  • negative impact- more complex solution and heaviness at backend
Good aspect in the front end with spartcus with more flexible and headless ready but backend and performance tunnig need lot of improvement smart edit and PCM are good and strong and extensibility on java spring devlopments with strong integration with SAP CX modules like Sales, service cloud and emarsys, SAP CPQ.
good integration with SAP S/4 HANA and other SAP CX application like CPQ

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

well suited in handling complex B2B sales scenarios with SAP S/4 Integration less suited in handling mid size organization and managing aglie work environment with API only & microservices, Merchandising with real-time personalization

SAP Commerce Cloud Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
9
Mobile storefront
9
Product variations
9
Website integration
9
Visual customization
9
CMS
10
Checkout user experience
9
eCommerce security
9
Promotions & discounts
9
Personalized recommendations
10
SEO
9
Multi-site management
8
Order processing
10
Inventory management
9
Shipping
9
Custom functionality
9

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