SAP Commerce Cloud feedback
May 27, 2025

SAP Commerce Cloud feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

We run our B2B E-Commerce platform on SAP Commerce Cloud (CCV2). Business employees are our customers and they log into our Storefront which is built out of Composable Storefront and transact. SAP Commerce Cloud forms the core of our services as it is the only platform that we expose to our customers.

Pros

  • Builds the basic components of n e-comm platform very well - like the storefront, cart, checkout, PLP, PDP etc.
  • The decoupling of the storefront with the backend Hybris system is a great recent gain after we migrated out UI to Spartacus
  • We use SmartEdit very effective as our single CMS system to manage all web content real time.

Cons

  • The interface to SmartEdit could be better
  • Promos are we resource intensive. running multiple promos sometimes slows the platform down
  • Managing jobs can be made better. Sometimes jobs get stuck and there is no active notifications sent.
  • Difficult to assess
  • Small team is sufficient to manage it
Overall good but certain areas could be improved.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

SAP Commerce Cloud is well suited for enterprises that need a scalable e-comm website up and running quickly. It scales well to multiple geo locations and launching multiple store sites is a breeze.

SAP Commerce Cloud struggles when the traffic is high. The platform hardware resource utilization is high, especially memory. So it may not be ideal for a very large e-comm site without spinning up large number of API nodes.

SAP Commerce Cloud Feature Ratings

7.9
Product catalog & listings
9
Product management
8
Bulk product upload
8
Branding
7
Mobile storefront
8
Product variations
8
Website integration
9
Visual customization
7
CMS
7
9.0
Checkout user experience
9
9.0
eCommerce security
9
7.7
Promotions & discounts
9
Personalized recommendations
8
SEO
6
8.8
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
8

Using SAP Commerce Cloud

100 - Support, Infra, Development , testing
100 - Java development, Angular UI development. marketing, IT security
  • E-commerce
  • Sales
  • Promos
Overall good.

Evaluating SAP Commerce Cloud and Competitors

Yes
  • Scalability
  • Integration with Other Systems
  • Ease of Use

SAP Commerce Cloud Support

Not enough material online. Have to rely on SAP Commerce Cloud cloud team for answers.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
None
Yes, we need thepatform up and running all the time. any downtime is a loss in revenue.
Yes - yes

Comments

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