Item: SAP Concur
Rating: 9
Author: Laurie Donaldson

Use Cases and Deployment Scope

I am in sales and I use SAP Concur to submit all of my expense reports. The main problem this has helped with is the need to keep and send in receipts. With SAP Concur, I can take a photo of my receipt and submit. So easy! The ability to itemize things like hotel bills, where you may have charged dinner to your room, parking etc, also makes it very easy to claim all expenses. I have the SAP Concur app on my phone, so I can fill out my expense report each day of my business trips, which makes that dreaded task so much easier!

Pros and Cons

Can itemize receipts
Has recently used categories at the top of the page for ease in documenting expenses
I get notifications as the report goes through the approval/paid process so I know when to expect reimbursement.

I have a hard time putting mileage in on the app - it's much easier to do it from desktop
I don't like that my phone has to be locked in order to have the app on there
The date function doesn't always work the first time, you have to be very careful and check that the correct date gets attached.

Return on Investment

Speed of reimbursement - went from weeks to getting paid the very next week!
More accuracy on totals and amounts, so less back and forth with accounting

Concur Travel and Expense Integration

I don't have any information regarding other systems or software being used.

Concur Travel and Expense Innovation

It has defintely helped move us to a more automated, up to date company! I'm sure that our accounting department has less headaches as well, since the math/figures are automatically calculated and flags any errors or even potential errors.

Concur Travel and Expense Customer Experience

With regard to employee experience, it has helped greatly because we don't worry about keeping track of paper receipts when we're on the road. A quick photo and we can be on our way!

Key Insights

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Other Software Used

Salesforce Lightning Platform, ClearSlide, Microsoft Teams

Likelihood to Recommend

It really works for sales people who are on the road! Makes life so much easier and the paperwork upon return is pretty much eliminated. It also works well for folks that work remotely and may have had to previously mail in their reports and receipts. I used to photo copy all of my receipts and now I don't have to do that! I also like that when our company was going to reimburse remote workers for a special lunch, they were able to add that category to the report options and we could submit directly for that lunch. Very flexible and easy to use.

I Concur! It's Great!

Software Version

Modules Used

Overall Satisfaction with SAP Concur