Concur Review
April 10, 2024

Concur Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense

Overall Satisfaction with SAP Concur

I use it primarily for expense management and tracking, the main business problem is the need for an effective and efficient expense management system I use it for capturing and categorizing expenses, linking them to projects and clients The travel booking component, while available, is a supplementary feature in my case so I can not conveniently evaluate it.
  • Optical Character Recognition (OCR) for Receipt Processing
  • Expense Categorization
  • Mobile Capabilities
  • The overall process of linking expenses to projects and clients is a bit convoluted and could use some streamlining
  • The expense management workflows, could be further streamlined and simplified
  • When using the software on a computer there are too many options and fields, which can lead to confusion
  • The user interface may not be very nice
  • Time savings through automation
  • Increased transparency and control over spending
  • Reduced errors and improved accuracy
Integration with SAP FI CO is a must
We have integration with SAP R/3 ERP that mainly allows for seamless data exchange and synchronization of expense and travel data. This make easy and enable automated expense posting, streamlined reimbursement processes, and accurate financial reporting within the organization's existing SAP environment, reducing manual efforts and improving overall efficiency.
SAP Concur has enabled our organization to streamline expense reporting processes through its innovative OCR technology for accurate receipt recognition. The comprehensive travel booking capabilities have also facilitated efficient business travel arrangements. The integration with our ERP system has fostered data synchronization and automated financial reporting, driving operational efficiency and adaptability to evolving business needs.
In terms od Admin Experience:
Streamlined expense reporting and reimbursement processes through automated receipt recognition and categorization using OCR technology.
Increased visibility and control over organizational spending patterns across projects, clients, and departments.Improved accuracy in expense tracking, reducing errors and discrepancies, leading to more efficient reconciliation and auditing processes.
Integration with the SAP R/3 ERP system enables automated expense posting and synchronization of financial data, reducing manual efforts.
In terms of Employee Experience:
Convenient capture and submission of expenses, especially for mobile employees or frequent business travelers, through mobile capabilities.
Faster reimbursement of employee expenses due to efficient expense management workflows.
Comprehensive travel booking features (flights, hotels) facilitate convenient business travel arrangements.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Scenarios where the software is well-suited:
Organizations with a mobile workforce or frequent travelers
Companies with complex project and client structures
the software may be less appropriate about:
Small businesses or startups with simple expense tracking needs
Companies with strict user interface or branding requirements

SAP Concur Feature Ratings

Employee Expense Reporting
8
Customizable Approval Policies
7
Financial Document Management
9
Payment Status Tracking
7
Payment Audit Trail
7
Duplicate Bill Detection
6
Advanced OCR
9
Electronic Funds Transfer
7