SAP Concur
November 14, 2024

SAP Concur

Alex Nemtsev | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

We use SAP Concur for managing employee expenses and travel bookings. It automates the processes of tracking, approving, reimbursing employee expenses and helps simplify compliance by providing built-in policies and approval workflows.

SAP Concur automates the employee expenses workflows, reducing paperwork and
errors, and enhancing accuracy. It provides automated policy controls that help ensure
employees comply with company policies for travel and expenses, reducing
fraudulent claims or non-compliance. SAP Concur ensures faster expense processing, which leads to quicker reimbursements.

Pros

  • Expense Reporting and Approval
  • Travel Booking and Management
  • Invoice Processing and Payment Automation
  • Mobile Access
  • Integration with SAP ERP (ECC or S4)

Cons

  • Sometimes it can be a complex app for new users
  • Mobile app has limitations vs. desktop version
  • New policy setup is often rigid
  • Complex configuration for expense categories and workflows
  • Full integration works only with SAP ERP
  • Time saving on processing of employee expense reports and reimbursements
  • It reduces administrative workload
  • It improves employee satisfaction and morale through the reimbursement
  • It increases visibility and transparency into spending
  • It improves policy compliance and reduces fraud
Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
SAP Concur has native integration with SAP ERP. For expense reporting and approval it is used by employees across various departments to log and report expenses, which are then reviewed and approved by managers and then return results to SAP ERP. Employees book travel through SAP Concur Travel, which integrates directly with corporate travel agencies or booking platforms. This allows centralized booking and enforces travel policies, saving costs and improving safety.
SAP Concur’s automation has allowed to streamline manual expense reporting processes. This helps reduce errors, eliminates tedious data entry, and ensures a quicker turnaround from report submission to reimbursement. SAP Concur’s optical character recognition technology helps users capture receipts using their smartphone cameras. The system automatically extracts data and populates expense fields, greatly reducing the time required for both employees and finance teams to process reports. SAP Concur’s reporting and analytics tools give finance team full visibility into employee spending patterns. This enables to enforce budgets, manage travel policies, and detect out-of-policy expenses before they become problematic.
Employees can easily submit expenses by capturing receipts with their mobile phones, and then SAP Concur’s OCR technology reads and populates results automatically in the app. This has made the process faster and reduced the need for manual entry. As a results result employees spend less time. Also with automated workflows and real-time tracking, expense reports move through the approval process more quickly, resulting in faster reimbursement. In this case employees experience less delay in getting reimbursed for personal expenses.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

In general SAP Concur is a good solution for large multinational companies with high travel volume. It manages complex travel needs with connection to flights booking, hotels, car rentals, etc. It also helps if the organization has strict expense policies and expense audit requirements. It provides mobility helping with on-the-go expense management. The app will not be very helpful for small business organizations with small volume of travels because of its pricing model. Implementation and support costs are high. Also for organizations with non-SAP leading system it is better to look for another solution.

SAP Concur Feature Ratings

Employee Expense Reporting
8
Corporate Card Reconciliation
8
Customizable Approval Policies
7
Financial Document Management
8
Payment Status Tracking
7
Payment Audit Trail
8
Duplicate Bill Detection
8
Advanced OCR
8
Electronic Funds Transfer
7

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