Its SAP Concur - Dont look any further
March 18, 2025

Its SAP Concur - Dont look any further

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

Use SAP Concur to make travel reservations and submit expenses. The use case is multi-fold: looking for an efficient and policy adhering travel booking tool with ability to capture exceptions; automated matching of receipts with expenses; on-the-fly submission of expense reports and monitoring status of claims. Since I undertake travel almost on a weekly basis it's significant that the above processes are seamless with inherent capability to detect mistakes & errors.

Pros

  • Layout of flight availability with labeling as per company policy
  • Easy on-the-go receipt capture
  • Auto matching of receipts and expenses
  • Real-time status of workflow and expense claims with email alerts when required

Cons

  • The receipt-expense matching feature is good however occasionally the matching does not happen. This can be improved
  • Some of the inputs I provide when creating an expense line item can be derived from the receipt attached instead of manual entry
  • Email alert when expense or receipt sitting in the system is aging
  • Less focus on redundant repetitive tasks which is great
  • greater control on policy and procedural aspects
  • Timely capture of expenses and reimbursements for employers & employees
I have previously used HRT and indigenously developed software for this. They are no match to SAP Concur as the procedures are lengthy, cumbersome, error prone and lacks visibility. Not to miss out mentioning that the UX is not friendly, despite regularly upgrading the product version. Needless to say they did not have any AI capability.
SAP ERP: To integrate Financials
SAP SuccessFactors: To integrate employee information

Achieves seamless and real-time integration as they are native SAP products
SAP Concur has evolved not only as a product but also as a software for our organization. The internal travel policies have been administered manually before they were factored into SAP Concur. Travel reservations were completed outside SAP Concur before they are integrated at which point SAP Concur became the one stop shop
Easy of reservation; it's fit for the purpose of weekly travel, inbuilt validation of travel policies and procedures; on-the-fly capture of receipts, real-time expense report management and status. All if this made me and my colleagues focus on the more important tasks on hand than the administrative tasks of travel reservation and expense management

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

I've traveled all my life for work and used many tools for travel booking and expense submission. It doesn't get better than SAP Concur! Hands down! I've seen over the years that the AI capabilities within the tool have continuously improved and this ongoing innovation is key in my mind to meet the changing needs of the users.

SAP Concur Feature Ratings

Employee Expense Reporting
9
Corporate Card Reconciliation
10
Customizable Approval Policies
9
Financial Document Management
10
Payment Status Tracking
10
Payment Audit Trail
10
Duplicate Bill Detection
10
Advanced OCR
9
Electronic Funds Transfer
10

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