Concur is worth it
July 22, 2025

Concur is worth it

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Travel
  • Expense
  • Invoice

Overall Satisfaction with SAP Concur

We use SAP Concur to track and manage expenses within our organization. It compiles these into reports that are easy to understand, and allows for attachments that can justify the expenses being used. Concur is allowing us to quickly resolve expenses at month/quarter end when deadlines are tight and reporting needs to be accurate.

Pros

  • Expenses
  • Reporting
  • Detail

Cons

  • User experience
  • Training
  • Faster employee reimbursement
  • Clear and concise expense reporting
We used Sage which integrated with Concur. It was simple to get integrated and we never really had any issues with data integrity or time consumption. Because of this we seemlessly reconciled and closed books.
Concur and Coupa are similar, and even though I warned about user experience before, Concur is clearly above Coupa in user interface and simplicity. The only reason I didn’t give Concur a 10 is some niche picks. Concur makes it simple to see where reimbursements are for all user, and to reconcile reporting. It’s pleasing to look at compared to Coupa as well.
Concur has easily adapted to future changes, for example the way they handle traveling for business purposes. It makes it clear exactly what needs to be submitted, how, and can even give us specific data to validate these travel purchases. From an accounting prospective having more clean validation and data integrity is all you can ask
I kind of touched on this in other questions, but the only real gripe I have with Concur is user experience. Anyone that is not in Concur often will find it tricky to navigate at first. You can’t simply submit a reimbursement request for example. There is a report outlining what is needed, and the submission of those reports can be confusing. The approval process afterward is clean though

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Concur is incredibly useful. The only thing I would say is the user experience for those who do not work in accounting can be tricky (for example helping the organization understand that a report can hold multiple expenses) If Concur had a quick training that would actually get watched (5 minutes or less) it’d be helpful!

SAP Concur Feature Ratings

Employee Expense Reporting
10
Corporate Card Reconciliation
10
Customizable Approval Policies
9
Financial Document Management
10
Payment Status Tracking
10
Payment Audit Trail
9
Duplicate Bill Detection
10
Advanced OCR
10
Electronic Funds Transfer
9

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