SAP Conversational AI at its best!
October 17, 2019

SAP Conversational AI at its best!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We have integrated SAP Conversational AI with Amazon Alexa, wherein Alexa tells the Revenue generated from every business unit by hitting a query in a SAP backend system using Odata service.
  • You can connect SAP Conversational AI to a backend system to get dynamic responses.
  • SAP Conversational AI bots can be deployed on various channels like Alexa, Twitter, Facebook etc.
  • Debugging feature of bots can be improved.
  • Customer Satisfaction is the key benefit of SAP Conversational AI.
SAP Conversational AI customer support is quite active replying to queries.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Chatbots can help in streamlining processes and determining what is important to our clients. They are able to use direct messages to provide effective support. Being on the front line with the customers, they are able to help them and redirect to human employees only when necessary.