Easy data integration
December 01, 2019

Easy data integration

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We use Conversational AI in our IT services department to encourage employees to use self-service for their common questions and activities. We are also looking to expand this into more departments and add some more functionalities in order to really enable our users to leverage the chatbot interface. Currently, we are adding some FAQs.

Pros

  • FAQs.
  • Getting data from our APIs.
  • Small talk.

Cons

  • Language support.
  • UI customization.
  • Employee engagement.
  • Promoting self service effectively.
  • Intercom
We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI or additional functions.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

No

Would you buy SAP Conversational AI (discontinued) again?

Yes

Through triggering several skills, the solution can target specific APIs and display data nicely and in a human-like form. Employees can check their payslips or use it to raise tickets with HR or other departments. By working with some experts in SAP Conversational AI, we were able to meet all our needs.

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