Overall Satisfaction with SAP Conversational AI
We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.
Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
- Quick build time
- Easy integration with SAP channels
- Not good integration with voice enabled devices like Alexa
- Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
- For SAP customers, infra cost is less as they would already have SCP.
- It was easier to convince business to use SAP products.
- Alexa and Microsoft Teams
Since Alexa and Teams have their own UI for bots they rank better when it comes to usability and features provided. Voice enablement seems to be a big drag.
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
Not sure
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
Yes
Did implementation of SAP Conversational AI (discontinued) go as expected?
Yes
Would you buy SAP Conversational AI (discontinued) again?
Yes