CRM SAP Sales Review
Anonymous | TrustRadius Reviewer
December 18, 2017

CRM SAP Sales Review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP CRM Sales

Overall Satisfaction with SAP CRM

SAP CRM is used to price, quote, and manage our customer's pricing. It is predominately used by our Sales Department.
  • SAP CRM is a simple to use platform once you are properly trained. You could easily quote one of our products within 5 min
  • CRM is a great repository for customer pricing information, you can pull a list of customer pricing with ease
  • SAP CRM, when you do have trouble with it, is usually pretty easy to resolve due the to the detailed error messages they give you in the top right corner
  • SAP CRM can sometimes be slow, causing a longer quote-to-customer time
  • SAP CRM had a lot of tabs and buttons I never used, maybe a better explanation or clean up of these
  • A chat support feature
  • Slow quote to order at certain points. Customer gets impatient.
Salesforce CPQ, it is a lot faster and user friendly. SAP CRM seems archaic compared to it
CRM is great for a large company to implement and use to manage multiple customers. It is less appropriate for a company with a small amount of customers and not a wide range of products

SAP CRM Feature Ratings

Customer data management / contact management
8
Workflow management
6
Territory management
4
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
10
Quote & order management
10
Interaction tracking
5
Channel / partner relationship management
7