Item: SAP Sales Cloud
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

SAP CRM is used to price, quote, and manage our customer's pricing. It is predominately used by our Sales Department.

Pros and Cons

SAP CRM is a simple to use platform once you are properly trained. You could easily quote one of our products within 5 min
CRM is a great repository for customer pricing information, you can pull a list of customer pricing with ease
SAP CRM, when you do have trouble with it, is usually pretty easy to resolve due the to the detailed error messages they give you in the top right corner

SAP CRM can sometimes be slow, causing a longer quote-to-customer time
SAP CRM had a lot of tabs and buttons I never used, maybe a better explanation or clean up of these
A chat support feature

Return on Investment

Slow quote to order at certain points. Customer gets impatient.

Alternatives Considered

Salesforce CPQ, it is a lot faster and user friendly. SAP CRM seems archaic compared to it

Other Software Used

Qlik Sense

Likelihood to Recommend

CRM is great for a large company to implement and use to manage multiple customers. It is less appropriate for a company with a small amount of customers and not a wide range of products

CRM SAP Sales Review

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud