SAP CRM Review
Anonymous | TrustRadius Reviewer
December 15, 2017

SAP CRM Review

Score 3 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP CRM Sales

Overall Satisfaction with SAP CRM

We use SAP CRM to process orders and make quotes. It is used across the entire sales organization. It helps us keep track of quotes and orders and if used correctly, helps you build your gross profit margin.
  • SAP processes our orders - the process is tedious but is a reliable way for us to make sure they are placed.
  • Helps us make sure that our margins are growing model vs. next-generation model.
  • Helps the finance team see side by side what we are trying to price out.
  • CRM is hard to use, it is not user-friendly and takes new reps a long time to understand.
  • CRM is slow. After each click it will spin before it will move on to the next one.
  • CRM freezes up. When you have been working on a configuration for over an hour, and then you go to hit save it freezes and signs you out.
  • Positive is that you can see where you are at in terms of your profit margin
  • Negative is that you get logged out often and it is extremely finicky
  • Our company is probably going to be switching away from the SAP CRM platform because it is hard to use
I would not recommend SAP CRM to other companies based on the user interface. We are moving towards a cloud based alternative that is integrated into our Salesforce and is much faster and 100% easier to use than SAP CRM.
I'm not sure the exact cost of the platform but I would assume it is expensive. It would not be a fit for a small company. The only reason that I like it is because I know how to use it but it does take a lot of time to get used to.

SAP CRM Feature Ratings

Customer data management / contact management
6
Workflow management
6
Contract management
5
Quote & order management
7
Interaction tracking
6
Channel / partner relationship management
2
Forecasting
4
Pipeline visualization
5
Customizable reports
7
Custom fields
7
Custom objects
7
Scripting environment
5
Role-based user permissions
8
Single sign-on capability
8