Sales Review - 2018
Anonymous | TrustRadius Reviewer
June 14, 2018

Sales Review - 2018

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP CRM Sales

Overall Satisfaction with SAP CRM

We use SAP CRM for our sales team. This was very helpful and insightful for the sales force. SAP CRM is very easy to use and very reliable. You can also integrate this CRM with other ERP's which is very beneficial for a company like ours. I found the biggest use for it when tracking relationships with current customers as well as desired customers. This clarity and visibility go a long way.
  • Easy to use
  • Helps keep track of all calls, emails as well as attempted contacts to desired new customers.
  • This is a reliable program
  • Cost effective too
  • Seems like it is aging and could use some improvement in that area
  • Lots of features I never really used that were still there
  • Can tend to be slow from time to time
  • It has positively given visibility to our sales team
  • It has eliminated infringement of leads
  • Helps us know when to contact certain companies
Zoho CRM. SAP CRM is much more advanced and clear for our sales team.
For the sales team. Gives visibility and clarity when looking at contact with customers/desired customers. Helps when a sales force has problems with territory/lead infringement.

SAP CRM Feature Ratings

Customer data management / contact management
9
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
5
Call center management
4
Help desk management
5
Lead management
6
Email marketing
5
Task management
5
Billing and invoicing management
7
Reporting
8
Forecasting
7
Pipeline visualization
8
Customizable reports
6
Custom fields
8
Custom objects
8
Scripting environment
7
API for custom integration
8
Role-based user permissions
9
Single sign-on capability
9
Social data
8
Social engagement
4
Marketing automation
8
Compensation management
8
Mobile access
8