SAP CRM Analysis
Anonymous | TrustRadius Reviewer
May 08, 2019

SAP CRM Analysis

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP CRM Analysis

Overall Satisfaction with SAP CRM

It is used across the entire business. We use this platform to be able to figure out how much should be ordered, when it will be ordered, and how much. This also helps us determine if it is funded or not. We use this platform to determine if items are obsolete and able to help us run different reports. Reports range from dollar value for items, how many items are on MRP codes, and days' stock supply.
  • User ability.
  • Data reporting.
  • Scheduling purposes.
  • Planning.
  • Purchasing.
  • The feasibility of being able to use it easily.
  • The exact science of predictability.
  • The ease of running different transactions.
  • Better opportunity to save money.
  • Reduce in excess inventory.
  • Fewer orders based on forecasting.
SAP and Shopify do not even compare. SAP, I would highly suggest being used for larger businesses and Shopify is definitely more for smaller ones. Both platforms provide excellent data reporting areas along with customer service tools. Both have an enormous amount of add on features just geared towards different end customers.
This is well suited for manufacturing businesses. The software is very in-depth and gives the user numerous ways of functionality. If you do not have a large scale business, I would not suggest this as it is very cumbersome to understand and might be too much for a smaller business platform. One may suggest certain departments within a larger manufacturing business to have access to this information, especially purchasing.

SAP CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
9
Contract management
9
Quote & order management
10
Interaction tracking
8
Channel / partner relationship management
9
Help desk management
8
Task management
10
Billing and invoicing management
9
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
9
Custom objects
9
Scripting environment
9
Role-based user permissions
9
Single sign-on capability
9