SAP CRM as a diversified management tool
October 23, 2019
SAP CRM as a diversified management tool
Score 6 out of 10
Vetted Review
Verified User
Software Version
SAP CRM (legacy editions)
Modules Used
- SAP CRM Service
Overall Satisfaction with SAP Sales Cloud
SAP CRM has been used across most of the organisation departments - from the sales and technical teams through finance and administration team to the management and maintenance team. We used it for the housekeeping of the client contacts, marking which products were pitched / sold to the client and with what result.
- Many features available
- Multiple options to customize the product for organisation needs
- The interface itself is not the most modern and pretty
- It feels like it is a very heavy tool
- One source for multiple levels of client data
- A place to store details about the client
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation.