Provides excellent integration with SF and Outlook
Anonymous | TrustRadius Reviewer
October 10, 2019

Provides excellent integration with SF and Outlook

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

We use Datahug to manage our sales pipeline, have better visibility into our opps and don't miss any follow up/ milestones in the opportunities.
Our sales organization uses Datahug. It has helped us in keeping regular touchpoints in the opps as we deal with ENTP level software, our deal cycle is fairly large.
  • Data capture from emails, proper tracking of all communication
  • Ensures that we reach out and maintain regular touchpoints in opps
  • Analysis of complete pipeline flow
  • Scorecarding and segregation on the basis of SF hierarchy
  • Notifications about low scores
  • Capturing forecasting data on its own
  • Customer support has gone down drastically in the last 8 months (esp since their ACQ by SAP)
  • It has increased visibility in all opps, we've not missed FUs. In fact, it increased touchpoints rate by 60%.
  • We close opps that are not fetching any responses (false projections). We simply rely on this on their HugScore.
  • Better Quarter/ Year wise report of upcoming closures. It ensures that we add the correct number of opps every month to meet our forecasts.
  • Triggers for not reaching out to the RPOCs and Decision Makers ensure we are reaching to them before some of the competitors do and gives the sales team a fair chance to bid/make an impression.
We selected Datahug based on reviews we heard about them. The others were niche players at that time or were focusing on other things like Cadence management or customer management. Datahug was a focused, strong player in the market along with the best UI at that time. SF integration was flawless.
For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles

SAP Sales Cloud Support

I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close