Old Reliable, as in 'Works great but showing its age'
November 20, 2018

Old Reliable, as in 'Works great but showing its age'

Damien Dolan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

SAP Crystal Reports

Overall Satisfaction with SAP Crystal

We currently use SAP Crystal reports to create reports. Our ERP did not come with built in reports so we had to create all our reports, for the company from scratch. This is used company wide from production to finance. It addresses the main concern of getting information from our ERP into a manageable, readable format that users can use to disseminate information
  • Reliable software
  • Constant support
  • Def not going anywhere
  • Its interface, while it's a workhorse, is not going to win any beauty pageants
  • Adding graphics and charts to a report feels cumbersome and VERY antiquated
  • It shows its age sometimes
We didn't so much evaluate them as use them side by side. Crystal was already here so we didn't replace it or think to replace it. We just added other programs that do things better. Both Power B and Dynamics are good at visualizing data in charts. Crystal is the workhorse
If you want reliable software this is your move. It's a workhorse that can handle heavy workloads and is very stable. The only bugs it ever has is because it's on a Citrix server. Very dependable and has pretty good support. Where SAP Crystal may not be suited is if you want chart/graphic heavy reports. SAP Crystal is better suited for text/number reporting.

SAP Crystal Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
Not Rated
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Versioning
Not Rated
Report Delivery Scheduling
Delivery to Remote Servers
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)