One of the best platform to manage customer data.
November 13, 2023
One of the best platform to manage customer data.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Customer Data Platform
Overall Satisfaction with SAP Customer Data Solutions
Our primary use case with SAP Customer Data Solutions is to track customer activities and draw actionable insights based on these tracking metrics. We were missing out on a lot of personalization that we could offer to our end users, and with the help of SAP Customer Data Solutions, we were able to achieve that. Also, engaging with our end users on multiple channels and platforms is now very much seamless.
- The activity history tab and the version control reports are very much comprehensive.
- The customizations provided on the data interface across channels are very good with SAP customer data solutions.
- The integration with other third party tools is very much direct and hassle-free.
- The initial level implementation was a little time consuming process.
- A consolidated dashboard for reports across channels could be very much useful.
- A lot more help and support documents could be introduced as the platform is very vast to understand in a quick period of time.
- We have been able to improve our overall user retention by 20%.
- With automation and default templates, we are able to make our entire business process more efficient.
- With SAP offering a centralized platform, we are able to save a lot of money with cutting down unnecessary spends.
Do you think SAP Customer Data Solutions delivers good value for the price?
Yes
Are you happy with SAP Customer Data Solutions's feature set?
Yes
Did SAP Customer Data Solutions live up to sales and marketing promises?
Yes
Did implementation of SAP Customer Data Solutions go as expected?
Yes
Would you buy SAP Customer Data Solutions again?
Yes