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An extremely versatile solution for big and complex customer bases
Updated March 24, 2023

An extremely versatile solution for big and complex customer bases

Marco Pierozzi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C
  • SAP Enterprise Consent and Preference Management

Overall Satisfaction with SAP Customer Data Solutions

In Noovle, we support big companies in implementing software solutions, and among those we have a team specialized in integrating SAP CDC in complex and dynamic ecosystems, composed of multiple websites, including e-commerce and mobile apps. The main features each of our customers always demands are a single, unified and holistic user experience, easy-to-use social login or OTP login, and adherence to the GDPR. SAP CDC for B2C is our way to resolve all these requests with a single solution.
  • Unified, cross-device user experience for registration, login, and user profile management
  • It's easy to configure and maintain customer consents, in compliance with the GDPR
  • Social login and registration
  • Lots of login options, including passwordless, email OTP, two-factor authentication, etc.
  • Lots of security options
  • The licensing costs are not accessible to everyone
  • The first setup is usually complex
  • Increase in the conversion rate of registration forms
  • One solution for the GDPR compliancy
  • Unified source of truth for the user profile among multiple applications
Registration and login forms are just the first steps usually all of our customers do. From there, CDC offers many other features that can make the customer journey something more pleasant than just a "fill this huge form with your info". It's very flexible and rarely do we find ourselves in the position of saying "no, it can't be done" to one of our customers.
The only big outage we experienced lasted a day due to a Facebook DDoS. SAP supports usually respond very quickly in these cases. The acceptable usage limits for API is extremely high, making easy to develop custom API-Based solutions. If a scheduled maintenance is required by SAP, you are usually notified weeks before.

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

Yes

Did implementation of SAP Customer Data Solutions go as expected?

Yes

Would you buy SAP Customer Data Solutions again?

Yes

SAP CDC is perfect for all those companies which have many "entry points" (website, applications, mobile apps, e-commerce, support platforms, etc.) that insist on a single - or even multiple - customer base. It is also perfect if your company requires to be GDPR compliant since it's one of the core features of the product. It's also perfect to manage databases composed of millions of users. Its licensing costs, however, need to be justified by one of the conditions above.

Using SAP Customer Data Solutions

8 - Our development team is composed by a Solution Architect, a Project Manager, a Team Leader and four developers (Backend and Frontend)
Beside the 4 standard deveopers we can increase our capacity to up to 12 people, according to our customer pipelines.
  • Login and Registration in promotion and contest
  • User management on gaming applications
  • GDPR compliancy for minors (consent management for tutors)
  • Using SAP CDC profile page as a contact form
  • User registration via Facebook Lead Ads
We use SAP CDC since it was Gigya and not a SAP solution. In these years, we only lost one customer, all others are happy with this solution and how we integrate it.

Evaluating SAP Customer Data Solutions and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems