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Customer Data Management tool which delivers what it promises!
Updated April 19, 2022

Customer Data Management tool which delivers what it promises!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C
  • SAP Enterprise Consent and Preference Management

Overall Satisfaction with SAP Customer Data Solutions (formerly Gigya)

A central database for capturing customer data and consent to share with other systems and services within the organization.
  • Consolidate customer records.
  • Single source of truth.
  • Entry point for multiple systems to connect customer data.
  • Screen sets
  • Security rules
  • New customer registrations.
  • Increased customer retention.
  • Decreased churn.
  • CLV increased over time.
It provides better insights into customers' preferences and as a single source of truth also provides very useful insights into consent behavior in relation to initiated marketing campaigns (what is the effect?).
Average. There have been quite some outages lately, but the reaction time of SAP Customer Data Solutions is fast and they keep you posted on the progress of the problems that are solved by them. Also, they provide detailed RCAs afterward.
Other tools are more marketing oriented and not suitable for Identity Management.

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Customer Data Solutions go as expected?

Yes

Would you buy SAP Customer Data Solutions again?

Yes

Well suited in a B2C scenario with customer data flowing in from multiple sources and combined with a Customer data platform to provide a 360-degree view of customers. Flexible to adjust to customer needs and collect other types of data that business needs.