Sales Cloud is a very helpful tool
May 24, 2023

Sales Cloud is a very helpful tool

Viktor Retz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Sales CRM
  • Quotes and Contracts
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

We use it in different divisions and all around the globe. Overall we use every part of Sales Cloud. We use it to optimize our Lead2Order process. We are focusing a lot on Integrations to S/4 atm.

Pros

  • Lead2Order Process
  • Groupware Integration
  • Connectivity Capability

Cons

  • Performance
  • Analytics
  • Target Management
  • GDPR Processes
  • Faster Lead2Order Process
  • More efficient Sales process
  • Time and money savings
The Integration to others systems gave us the possibility to get a 360 degree view of the customer. We connected different systems like ERP, Marketing CLoud and so on. This allowed us to increase customer satisfaction and helped our sales reps to get more information in a short time. Our customers are very happy.
We have a great user acceptance.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

No

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Sales Cloud is very flexible in terms of integration. A lot of standard APIs are available. Its good for small and also for big companies. The implementation can happen very fast if you stick to the standard. In my opinion SAP Sales Cloud is lacking a little bit in the analytics part, because its gets often super complex.

SAP Sales Cloud Feature Ratings

7.8
Customer data management / contact management
8
Workflow management
8
Territory management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
8
Quote & order management
5
Interaction tracking
10
Channel / partner relationship management
7
5.7
Case management
3
Call center management
6
Help desk management
8
9.0
Lead management
9
Email marketing
Not Rated
6.7
Task management
8
Billing and invoicing management
5
Reporting
7
7.3
Forecasting
6
Pipeline visualization
8
Customizable reports
8
8.3
Custom fields
10
Custom objects
6
Scripting environment
7
API for custom integration
10
8.5
Role-based user permissions
7
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
9.0
Marketing automation
9
Compensation management
Not Rated
8.0
Mobile access
8

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